Clenergy EV Knowledge Base
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Driver Support
Driver Support
Charging
Receipts and Payments
Accounts
RFID Cards
App
Hardware
Chargers
Onboarding Info
Clenergy EV Portal
Network
Administration
Other
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Clenergy EV Knowledge Base
Driver Support
Driver Support
Charging
Receipts and Payments
Accounts
RFID Cards
App
Hardware
Chargers
Onboarding Info
Clenergy EV Portal
Network
Administration
Other
Driver Support
Charging
How do I start a charge?
How much does it cost to charge my car?
Where can I charge my electric vehicle with Clenergy EV?
How do I use guest checkout?
Private charge point?
Where can I find more information on Electric Vehicles?
How to Optimise your Electric Vehicle's Range?
What are the different charging speeds?
What are the EV Charger Connector Types?
What happens if my cable is stuck in the station?
Why is the charge rate lower than advertised? Can I speed it up?
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Receipts and Payments
What is the £30.00 pre-authorisation hold?
How do I add credit onto my account?
How do I request a receipt?
Accounts
Can I change my Email address?
Not receiving my Email password reset request.
How do I delete my account?
How do I change my password?
RFID Cards
How do I get a refund of my credit?
How do I add an RFID card to my account?
My RFID card does not work.
I have lost my RFID card!
App
My car isn’t available to select on your app?
How do I sign up for the app?
Why am I seeing a spinning green circle?
My app keeps freezing!
My charge will not stop in the app!
How do I find my Guest User number?
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