Driver Support

Top 3 Issues

• ❓The charger is offline or not working
• ⚡ My cable is stuck in the charger – what do I do?
• ❌ My charging session failed / stopped unexpectedly

Accounts

• How do I change my email address?
• I am not receiving my password reset request
• How do I delete my account?
• How do I change my password?
• How do I get a refund of my credit?

App

• My car isn’t available to select on your app?
• How do I sign up for the app?
• Why am I seeing a spinning green circle?
• My app keeps freezing!
• My charge will not stop in the app!
• How do I find my Guest User number?

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Receipts and Payments

• What is the £30/£50 pre-authorisation hold?
• How do I add credit onto my account?
• How do I request a receipt?

Charger Cable Stuck

• How to Unlock a Cable: Easee

Charging

• How do I start a charge?
• Where can I charge my electric vehicle with Clenergy EV?
• What happens if my cable is stuck in the charge point?
• How do I use guest checkout?

Private Charge Point

• Private charge point?

Home Charging

• How Do I Adopt a Charger?
• How Do I Add a Tariff To My Home Charger?
• How Do I Set a Charging Schedule?

How to Start a Charge Guides

• How Do I Start A Charge On: Schneider Monoblock

Other

• How much does it cost to charge my car?
• What are the EV Charger Connector Types?
• Where can I find more information on Electric Vehicles?
• What are the different charging speeds?
• How to Optimise your Electric Vehicle's Range?
• Why is the charge rate lower than advertised?

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RFID Cards

• How do I add an RFID card to my account?
• My RFID card does not work.
• I have lost my RFID card!
• How do I order an RFID card?