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Clenergy EV Knowledge Base
Driver Support
Driver Support
Private Charge Point
Private charge point?
Receipts and Payments
What is the £30/£50 pre-authorisation hold?
How do I add credit onto my account?
How do I request a receipt?
Charging
How do I start a charge?
Where can I charge my electric vehicle with Clenergy EV?
How do I use guest checkout?
Home Charging
How Do I Adopt a Charger?
How Do I Add a Tariff To My Home Charger?
How Do I Set a Charging Schedule?
How to Start a Charge Guides
How Do I Start A Charge On: Schneider Monoblock
General Enquiries
How much does it cost to charge my car?
What are the EV Charger Connector Types?
Where can I find more information on Electric Vehicles?
What are the different charging speeds?
How to Optimise your Electric Vehicle's Range?
Why is the charge rate lower than advertised?
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RFID Cards
How do I add an RFID card to my account?
My RFID card does not work.
I have lost my RFID card!
How do I order an RFID card?
Charger Cable Stuck
What happens if my cable is stuck in the charge point?
How to Unlock a Cable: Easee
Accounts
How do I change my email address?
I am not receiving my password reset request
How do I delete my account?
How do I change my password?
How do I get a refund of my credit?
App
My car isn’t available to select on your app?
How do I sign up for the app?
Why am I seeing a spinning green circle?
My app keeps freezing!
My charge will not stop in the app!
How do I find my Guest User number?
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