Clenergy EV Knowledge Base

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Clenergy EV Knowledge Base

Driver Support

Driver Support

Charge

How Do I Start a Charge?

Where can I charge my electric vehicle with Clenergy EV?

How do I use guest checkout?

Charger Cable Stuck

What Happens If My Cable Is Stuck In The Station?

Receipts and Payments

What is the £30.00 pre-authorisation hold?

How do I add credit onto my account?

How do I request a receipt?

Private Charge Point

Private charge point?

Accounts

Can I change my Email address?

Not receiving my Email password reset request.

How do I delete my account?

How do I change my password?

How do I get a refund of my credit?

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RFID Cards

How do I add an RFID card to my account?

My RFID card does not work.

I have lost my RFID card!

App

My car isn’t available to select on your app?

How do I sign up for the app?

Why am I seeing a spinning green circle?

My app keeps freezing!

My charge will not stop in the app!

How do I find my Guest User number?

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General Enquiries

How much does it cost to charge my car?

What are the EV Charger Connector Types?

Where can I find more information on Electric Vehicles?

What are the different charging speeds?

How to Optimise your Electric Vehicle's Range?

Why is the charge rate lower than advertised? Can I speed it up?

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Home Charging

How Do I Adopt a Charger?

How Do I Add a Tariff To My Home Charger?

How Do I Set a Charging Schedule?

How to Start a Charge Guides

How Do I Start A Charge On: Schneider Monoblock