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Clenergy EV Knowledge Base
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Driver Support
  • Driver Support
    • Charge
    • Charger Cable Stuck
    • Receipts and Payments
    • Private Charge Point
    • Accounts
    • RFID Cards
    • App
    • General Enquiries
    • Home Charging
    • How to Start a Charge Guides
  • Hardware
    • Onboarding Info
    • Chargers
    • Energy Monitors
  • Clenergy EV Portal
    • Network Overview
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    • Issue Troubleshooting
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      1. Clenergy EV Knowledge Base
      2. Driver Support
      • Driver Support
        • Charge
        • Charger Cable Stuck
        • Receipts and Payments
        • Private Charge Point
        • Accounts
        • RFID Cards
        • App
        • General Enquiries
        • Home Charging
        • How to Start a Charge Guides
      • Hardware
        • Onboarding Info
        • Chargers
        • Energy Monitors
      • Clenergy EV Portal
        • Network Overview
        • Administration
        • Back Office
        • Issue Troubleshooting
      • Onboarding Guides
        • NexBlue
      • Other

      Driver Support

      Charge

      • How Do I Start a Charge?
      • Where can I charge my electric vehicle with Clenergy EV?
      • How do I use guest checkout?

      Charger Cable Stuck

      • What Happens If My Cable Is Stuck In The Station?

      Receipts and Payments

      • What is the £30.00 pre-authorisation hold?
      • How do I add credit onto my account?
      • How do I request a receipt?

      Private Charge Point

      • Private charge point?

      Accounts

      • Can I change my Email address?
      • Not receiving my Email password reset request.
      • How do I delete my account?
      • How do I change my password?
      • How do I get a refund of my credit?
      See more

      RFID Cards

      • How do I add an RFID card to my account?
      • My RFID card does not work.
      • I have lost my RFID card!
      • How do I order an RFID card?

      App

      • My car isn’t available to select on your app?
      • How do I sign up for the app?
      • Why am I seeing a spinning green circle?
      • My app keeps freezing!
      • My charge will not stop in the app!
      • How do I find my Guest User number?
      See more

      General Enquiries

      • How much does it cost to charge my car?
      • What are the EV Charger Connector Types?
      • Where can I find more information on Electric Vehicles?
      • What are the different charging speeds?
      • How to Optimise your Electric Vehicle's Range?
      • Why is the charge rate lower than advertised? Can I speed it up?
      See more

      Home Charging

      • How Do I Adopt a Charger?
      • How Do I Add a Tariff To My Home Charger?
      • How Do I Set a Charging Schedule?

      How to Start a Charge Guides

      • How Do I Start A Charge On: Schneider Monoblock
      Clenergy EV Knowledge Base
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      • Status Page
      • Go to Customer Portal
      • Clenergy EV Admin Portal