---
title: My charge will not stop in the app!
description: Don't panic! This is usually caused when the charger goes offline while you are charging. While the charger is offline, it is unable to communicate with the app. Once the charger has come back online,
---
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# My charge will not stop in the app!
Don't panic! This is usually caused when the charger goes offline while you are charging.
While the charger is offline, it is unable to communicate with the app. Once the charger has come back online, your app will update and your payment will be completed.
Please email info@clenergy-ev.com if the issue persists.
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