Not receiving my Email password reset request.

This may be down your Email provider blocking the email, we can get around this with a few simple steps.

Gmail

1. Login to Gmail, click on the gear icon and select "Settings"

2. Select "Filters and blocked addresses"

3. Scroll past all your existing filters and select "Create a new filter"

4. Add the email address that you want to whitelist to the "From" field. Add admin@clenergy.online

5. Check the "Never send to spam" box and click "Create Filter". The email address will now be whitelisted!

Outlook

1. At the top of the screen, select Settings > View all Outlook settings

2. Navigate to Email > Junk email

3. Remove admin@clenergy.online from Blocked senders and domains if it exists. If it doesn't exist in this list, please add admin@clenergy.online to the Safe senders and domains list