---
title: My RFID card does not work.
description: Not to worry, there may be a couple of reason why your card does not work.
---
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1. [Clenergy EV Knowledge Base](https://partners.clenergy-ev.com/knowledge?hsLang=en)
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3. [RFID Cards](https://partners.clenergy-ev.com/knowledge/driver-support?hsLang=en#rfid-cards)
# My RFID card does not work.
## Not to worry, there may be a couple of reason why your card does not work.
Log into your Clenergy EV app and check the balance next to the hamburger menu ☰ on the top right of the screen.
To top up you balance please see [here](https://clenergy-ev.atlassian.net/plugins/servlet/servicedesk/customer/confluence/shim/spaces/CLN/pages/44859589)
If you have credit please click the hamburger menu ☰ on the top right of the screen.
Choose Settings and account, scroll down and click RFID cards. Select Manage Current Cards and see if the card is registered to your account, you should see the CLCXXXXXX number.
If you do not see the CLCXXXXXX number you will need to add your card.
You can see how to add your card [here](https://clenergy-ev.atlassian.net/plugins/servlet/servicedesk/customer/confluence/shim/spaces/CLN/pages/58556418)
If you still need further assistance please contact us at [info@clenergy-ev.com](mailto:info@clenergy-ev.com)
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