---
title: Why am I seeing a spinning green circle?
description: This may occur in areas with poor or week signal. If you are at a charging station and this is happening, please call the support number on the station so that our support team can help get you chargi
---
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# Why am I seeing a spinning green circle?
This may occur in areas with poor or week signal. If you are at a charging station and this is happening, please call the support number on the station so that our support team can help get you charging⚡.
If you do have a strong signal and the issue persists, there are few things we can try to get your app working as intended. Please follow these few simple steps:
1. Make sure your phone and mobile app have the latest updates
2. Log out and log back in again
3. Close the app and restart your phone
4. Uninstall and reinstall the app
You can use the web app should these steps not fix the issue.
Should the problem persist, please contact us at [info@clenergy-ev.com](mailto:info@clenergy-ev.com) so that our support team can assist you.
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