This may occur in areas with poor or week signal. If you are at a charging station and this is happening, please call the support number on the station so that our support team can help get you charging⚡.
If you do have a strong signal and the issue persists, there are few things we can try to get your app working as intended. Please follow these few simple steps:
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Make sure your phone and mobile app have the latest updates
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Log out and log back in again
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Close the app and restart your phone
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Uninstall and reinstall the app
You can use the web app should these steps not fix the issue.
Should the problem persist, please contact us at info@clenergy-ev.com so that our support team can assist you.