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      How to Onboard: Zaptec Pro

      This article will talk you through how to connect a Zaptec Pro to the Clenergy EV back office.

      1. Download and install the Zaptec app for your mobile device from the relevant app store.

        Zaptec App - Google/Android

        Zaptec App - App Store
      2. Register and request service level permission at http://www.portal.zaptec.com before beginning the installation process. Please note: It is recommended to complete this several days beforehand in order to ensure your user permissions are accepted and in place.
      3. Login to the Zaptec portal using your credentials.
      4. Select Installations from the menu.
      5. Select +Add installation.
      6. Complete the relevant fields and select the installation type for your charger from the drop-down menu.
      7. Configure the Electrical system using the relevant fields and select Save to proceed.
      8. Select Circuits.
      9. Select Add circuit, complete the relevant fields and select Save.
      10. Scroll down and select the Add icon.
      11. Enter the Serial number of the charger, name the charger (6 digit Clenergy EV CPID number), select Activate and then Add to proceed.
      12. Scroll down to the OCPP Settings menu and enter the following link: wss://clenergy.online:8081/xxxxx (xxxxxx being the chargepoint serial number). Select Save at the bottom of the screen.
      13. Login to the Zaptec app on your mobile device.
      14. Select Installations to proceed.
      15. Select the installation from the My installations menu as named earlier in the Zaptec portal.
      16. Select the charger you wish to configure from the Connected Chargers list.
      17. Allow your device to connect to the chargepoint via Bluetooth.
      18. Select Advanced settings to proceed.
      19. Scroll down and configure your network settings as required and update the firmware if needed. 
        If using a 4G/SIM method to connect the chargepoint, Enter the relevant details into the APN, User Name and Password fields.
        Please note: If using a Clenergy EV-supplied SIM card for the network connection please refer to the details below: 
        1. Conexa SIM
          APN: eapn1.net
          Password/username - clenergy
        2. KPN SIM
          APN: WLAPN.com
          Password/username - clenergy
        3. Emnify SIM
          APN: em
          No username/password required
        In the event a 3rd party SIM card is being used, please refer to the supplier or manufacturer for the correct details.
      20. When completed, select Restart charger to complete a power cycle which will complete the onboarding process.