How to Onboard: Zaptec Go

This article will talk you through how to connect a Zaptec Go charger to the Clenergy EV back office.

  1. Download and install the Zaptec app for your mobile device from the relevant app store, then select Install charging station.

    Zaptec App - Google/Android

    Zaptec App - App Store
  2. Scan the QR code on the chargepoint. Please note: You may need to authorise the Zaptec app to do so.
  3. Select Install Zaptec Go.
  4. Enter the 4 digit pin code that is supplied in the documentation.
  5. Configure the electrical settings as determined by your installation using the relevant fields.
  6. Scroll down and choose your country of installation, acknowledge the RCD disclaimer and select Save to proceed.
  7. Return to the front screen of the app select Log In.
  8. Login to the app with your Zaptec credentials.
  9. Select + Add new.
  10. Connect to the chargepoint using your preferred method from the options highlighted.
  11. Enter the same 4 digit pin as previously required.
  12. Enter the relevant address details and select Save.
  13. Name the chargepoint and select Save.
  14. Accept, configure or remove the charging schedule as required. Please note: changing the back-office OCPP management system may result in the schedule being removed/altered.
  15. Select Done to proceed.
  16. Select the settings icon in the top-left hand side of the screen.
  17. Select Advanced settings to proceed.
  18. Scroll down and use the relevant options to configure your wi-fi network settings and update the chargepoint firmware. If a 4G connection is to be used; “eapn1.net” and “clenergy” should be used as the APN address and password respectively.
  19. On the web browser, navigate to the Zaptec Portal (https://portal.zaptec.com) and login using your Zaptec credentials.
  20. On the portal menu, select Chargers.
  21. Select your chargepoint from the list.
  22. Scroll down to the OCPP settings and enter the following into the URL field: wss://clenergy.online:8081/XXXXXX (x being the chargepoint serial number). Select Save, then Restart the chargepoint to complete the process.