---
title: How Do I Export Diagnostic Logs?
description: Charger logs can be sent to manufacturers for troubleshooting and identifying any faults or issues. This article will walk you through the process of export these logs from the back office.
---
[Skip to content](https://partners.clenergy-ev.com/knowledge/how-do-i-export-charger-logs#main-content)
English
Show submenu for translations
[Submit a Ticket](https://partners.clenergy-ev.com/knowledge/kb-tickets/new?hsLang=en)
- [Clenergy EV Admin Portal](https://admin.clenergy.online/)
- [Submit a Ticket](https://partners.clenergy-ev.com/knowledge/kb-tickets/new)
Open main navigation
Close main navigation
- [Clenergy EV Admin Portal](https://admin.clenergy.online/)
- [Submit a Ticket](https://partners.clenergy-ev.com/knowledge/kb-tickets/new)
- English
Show submenu for translations
- [Submit a Ticket](https://partners.clenergy-ev.com/knowledge/kb-tickets/new)
How can we help you?
- There are no suggestions because the search field is empty.
1. [Clenergy EV Knowledge Base](https://partners.clenergy-ev.com/knowledge?hsLang=en)
2. [Clenergy EV Portal](https://partners.clenergy-ev.com/knowledge/clenergy-ev-portal?hsLang=en)
3. [Back Office](https://partners.clenergy-ev.com/knowledge/clenergy-ev-portal?hsLang=en#back-office)
# How Do I Export Diagnostic Logs?
## Charger logs can be sent to manufacturers for troubleshooting and identifying any faults or issues. This article will walk you through the process of export these logs from the back office.
1. Go to **Network Overview**
2. Click into the charger you would like to export logs for
3. Click **Maintenance**
4. Click **Get Diagnostics**
5. **Select a destination:**
1. **Clenergy Storage** - the logs will be securely uploaded to our dedicated FTP server. To obtain a copy of these logs, please reach out to client@clenergy-ev.com
2. **Custom FTP** - if you have your own FTP server, select this option and enter the details as required
- [Hardware](https://partners.clenergy-ev.com/knowledge/hardware?hsLang=en#main-content)
- [Energy Monitors](https://partners.clenergy-ev.com/knowledge/hardware?hsLang=en#energy-monitors)
- [Onboarding Info](https://partners.clenergy-ev.com/knowledge/hardware?hsLang=en#onboarding-info)
- [Clenergy EV Portal](https://partners.clenergy-ev.com/knowledge/clenergy-ev-portal?hsLang=en#main-content)
- [Administration](https://partners.clenergy-ev.com/knowledge/clenergy-ev-portal?hsLang=en#administration)
- [Issue Troubleshooting](https://partners.clenergy-ev.com/knowledge/clenergy-ev-portal?hsLang=en#issue-troubleshooting)
- [Network](https://partners.clenergy-ev.com/knowledge/clenergy-ev-portal?hsLang=en#network)
- [Back Office](https://partners.clenergy-ev.com/knowledge/clenergy-ev-portal?hsLang=en#back-office)
- [Driver Support](https://partners.clenergy-ev.com/knowledge/driver-support?hsLang=en#main-content)
- [Top 3 Issues](https://partners.clenergy-ev.com/knowledge/driver-support?hsLang=en#top-3-issues)
- [Accounts](https://partners.clenergy-ev.com/knowledge/driver-support?hsLang=en#accounts)
- [App](https://partners.clenergy-ev.com/knowledge/driver-support?hsLang=en#app)
- [Receipts and Payments](https://partners.clenergy-ev.com/knowledge/driver-support?hsLang=en#receipts-and-payments)
- [Charger Cable Stuck](https://partners.clenergy-ev.com/knowledge/driver-support?hsLang=en#charger-cable-stuck)
- [Charging](https://partners.clenergy-ev.com/knowledge/driver-support?hsLang=en#charging)
- [Private Charge Point](https://partners.clenergy-ev.com/knowledge/driver-support?hsLang=en#private-charge-point)
- [Home Charging](https://partners.clenergy-ev.com/knowledge/driver-support?hsLang=en#home-charging)
- [How to Start a Charge Guides](https://partners.clenergy-ev.com/knowledge/driver-support?hsLang=en#how-to-start-a-charge-guides)
- [Other](https://partners.clenergy-ev.com/knowledge/driver-support?hsLang=en#other)
- [RFID Cards](https://partners.clenergy-ev.com/knowledge/driver-support?hsLang=en#rfid-cards)
- [Other](https://partners.clenergy-ev.com/knowledge/other?hsLang=en)
- [Glossary](https://partners.clenergy-ev.com/knowledge/glossary?hsLang=en)
# Clenergy EV
24/7 Driver Support: [+44 (0) 800 047 8082](tel:+4403330129095)
[mailto:email@email.com](mailto:email@email.com)
Copyright © 2025, Clenergy EV