---
title: Clenergy EV Status Page - Check System Status
description: Check real-time Clenergy EV system status, subscribe to service notifications, and view scheduled maintenance at clenergyev.statuspage.io
---
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1. [Clenergy EV Knowledge Base](https://partners.clenergy-ev.com/knowledge?hsLang=en)
2. [Clenergy EV Portal](https://partners.clenergy-ev.com/knowledge/clenergy-ev-portal?hsLang=en)
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# Clenergy EV Status Page - Check System Status
### How to Check Clenergy EV System Status
#### Overview
The Clenergy EV Status Page provides real-time information about the operational status of our services and systems. You can access it anytime at [clenergyev.statuspage.io](https://clenergyev.statuspage.io/).
#### What You'll Find on the Status Page
### Current System Status
The status page displays the real-time operational status of all Clenergy EV services, including:
- Charging network connectivity
- Mobile app services
- Web portal availability
- Payment processing systems
- Customer support systems
### Status Indicators
Our services are marked with clear status indicators:
- **Operational** (Green) - All systems functioning normally
- **Degraded Performance** (Yellow) - Service is available but may be slower than usual
- **Partial Outage** (Orange) - Some features or locations may be affected
- **Major Outage** (Red) - Service is currently unavailable
### Incident History
You can view past incidents and maintenance windows to understand historical service performance and how issues were resolved.
### Scheduled Maintenance
We post all planned maintenance windows in advance so you can plan accordingly. These are typically scheduled during low-usage periods to minimise impact.
#### How to Use the Status Page
### Checking Service Status
1. Visit [clenergyev.statuspage.io](https://clenergyev.statuspage.io/)
2. Review the current status of all services at the top of the page
3. Click on any service to view detailed information about that component
### Subscribing to Updates
Stay informed about service disruptions and maintenance:
1. Click the "Subscribe to Updates" button on the status page
2. Choose your preferred notification method:
- Email notifications
- SMS text messages (where available)
- Webhook (for developers)
- RSS feed
3. Enter your contact information
4. Select which types of updates you want to receive (incidents, maintenance, etc.)
You'll automatically receive notifications when:
- An incident is detected
- An incident status changes
- Scheduled maintenance is planned
- Services are restored
### Understanding Incident Updates
During an outage or service disruption, we provide regular updates including:
- What is affected
- How many users are impacted
- What we're doing to resolve the issue
- Estimated time to resolution (when available)
#### When to Check the Status Page
You should visit the status page if you're experiencing:
- Difficulty connecting to a charging station
- Problems accessing the Clenergy EV mobile app
- Issues with the web portal
- Payment or billing concerns
- Any other service-related issues
**Pro Tip**: Before contacting support about a service issue, check the status page first. If there's a known incident, we're already working on it and you'll find the latest updates there.
#### Need Additional Help?
If the status page shows all systems are operational but you're still experiencing issues, please contact our support team:
- **Email**: support@clenergyev.com
- **Phone**: +44 (0)1443 565400
- **Live Chat**: Available through the Clenergy EV app or website
When contacting support, let us know you've checked the status page. This helps our team diagnose your issue more quickly.
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# Clenergy EV
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