Clenergy EV Status Page - Check System Status

How to Check Clenergy EV System Status

Overview

The Clenergy EV Status Page provides real-time information about the operational status of our services and systems. You can access it anytime at clenergyev.statuspage.io.

What You'll Find on the Status Page

Current System Status

The status page displays the real-time operational status of all Clenergy EV services, including:

• Charging network connectivity
• Mobile app services
• Web portal availability
• Payment processing systems
• Customer support systems

Status Indicators

Our services are marked with clear status indicators:

• Operational (Green) - All systems functioning normally
• Degraded Performance (Yellow) - Service is available but may be slower than usual
• Partial Outage (Orange) - Some features or locations may be affected
• Major Outage (Red) - Service is currently unavailable

Incident History

You can view past incidents and maintenance windows to understand historical service performance and how issues were resolved.

Scheduled Maintenance

We post all planned maintenance windows in advance so you can plan accordingly. These are typically scheduled during low-usage periods to minimise impact.

How to Use the Status Page

Checking Service Status

1. Visit clenergyev.statuspage.io
2. Review the current status of all services at the top of the page
3. Click on any service to view detailed information about that component

Subscribing to Updates

Stay informed about service disruptions and maintenance:

1. Click the "Subscribe to Updates" button on the status page
2. Choose your preferred notification method:
   • Email notifications
   • SMS text messages (where available)
   • Webhook (for developers)
   • RSS feed
3. Enter your contact information
4. Select which types of updates you want to receive (incidents, maintenance, etc.)

You'll automatically receive notifications when:

• An incident is detected
• An incident status changes
• Scheduled maintenance is planned
• Services are restored

Understanding Incident Updates

During an outage or service disruption, we provide regular updates including:

• What is affected
• How many users are impacted
• What we're doing to resolve the issue
• Estimated time to resolution (when available)

When to Check the Status Page

You should visit the status page if you're experiencing:

• Difficulty connecting to a charging station
• Problems accessing the Clenergy EV mobile app
• Issues with the web portal
• Payment or billing concerns
• Any other service-related issues

Pro Tip: Before contacting support about a service issue, check the status page first. If there's a known incident, we're already working on it and you'll find the latest updates there.

Need Additional Help?

If the status page shows all systems are operational but you're still experiencing issues, please contact our support team:

• Email: support@clenergyev.com
• Phone: +44 (0)1443 565400
• Live Chat: Available through the Clenergy EV app or website

When contacting support, let us know you've checked the status page. This helps our team diagnose your issue more quickly.